T-Mobile, a popular wireless service provider, is facing a lawsuit from a former customer claiming that a store employee took inappropriate photographs from her cellphone while she attempted a phone trade-in.
On May 18, 2018, a woman identified as Ms. McKoy visited a T-Mobile store in Houston, Texas to trade in her old phone for a new one. During the process, the store employee, an unnamed male, removed the customer’s SIM card from her old phone and transferred it to the new one. According to the lawsuit, however, the employee then proceeded to take nude images off the old phone and save them to his device.
The customer became aware of the incident after the employee returned the old phone to her with the incriminating photos still on it. When she asked him what had happened, he reportedly became flustered and said that he “accidentally” saved the photos to his own device.
The customer is now suing T-Mobile for invasion of privacy and negligence. She claims that the company should have had policies and procedures in place to protect customers’ data. She is demanding $1 million in damages.
T-Mobile is facing a growing backlash over the incident. Customers across the U.S. are calling for the company to pay up, with many calling for a boycott. T-Mobile’s public relations team has been working overtime, responding to questions and complaints on social media.
The incident serves as a reminder of the importance of security and privacy when it comes to personal data. Mobile users should always be aware of what information they are sharing with service providers, and businesses should ensure that their policies and procedures are secure to protect the personal data of their customers.